Payment and Refund Policy

Last updated: 6 October 2026

Scope of the Policy and Services Covered

This Payment and Refund Policy applies to all commercial transactions conducted through journohubxa for professional media feed services. These services encompass the central hub for media feeds including professional video operation, live signal management, content distribution, camera work, and the creation of reliable high-quality feeds for news programs and television broadcasting. The policy governs payments made by customers in the United Kingdom for bookings, subscriptions, or one-off service engagements. It does not cover non-commercial or personal use cases and excludes any third-party services not directly provided by journohubxa.

Prices, Currencies, Taxes, and Additional Charges

All prices are quoted in British Pounds Sterling (GBP) and are inclusive of applicable Value Added Tax (VAT) at the current UK rate unless otherwise stated. Customers will see the total amount due including taxes before completing any transaction. Additional charges may apply for custom requests such as extended signal management hours, premium content distribution routes, or urgent camera work deployments. These extras are clearly itemised during the booking process. Currency conversion fees imposed by the customer's bank or card issuer are the customer's responsibility and are not included in the displayed price.

Accepted Payment Methods, Authorisation, and Security

journohubxa accepts major credit and debit cards, bank transfers, and approved digital payment platforms for UK-based customers. Payment authorisation occurs in real time upon submission of order details. All transactions are processed through secure gateways compliant with UK data protection standards. Customers authorise journohubxa to charge the provided payment method for the full amount at the time of booking confirmation. Security measures include encryption of payment data and adherence to Payment Card Industry Data Security Standards.

Order, Booking, and Service Confirmation

A contract is formed when journohubxa sends a written confirmation email or message following receipt of payment and acceptance of the service request. This confirmation outlines the specific media feed services booked, scheduled dates, and any special requirements. Until this confirmation is issued, no binding agreement exists. Customers should retain the confirmation for their records as it serves as proof of the contract.

Cancellation Rights and Applicable Periods

Under UK consumer law, customers have a 14-day cooling-off period for distance contracts. This allows cancellation without reason within 14 days of the contract formation date. However, for time-sensitive services such as live signal management scheduled within this period, the right to cancel may be limited if performance has begun with the customer's prior agreement. Cancellations must be communicated in writing to [email protected].

Refund Eligibility, Exclusions, and Non-Refundable Items

Refunds are available for cancellations within the cooling-off period or where services have not been provided due to journohubxa fault. Exclusions include services already delivered, custom camera work completed, or promotional offers explicitly marked as non-refundable. Digital content such as pre-recorded feeds or archived signal recordings are non-refundable once accessed. Subscriptions may be cancelled but refunds for unused portions are granted only at journohubxa discretion in cases of service interruption.

Step-by-Step Procedure to Request a Refund

To request a refund, customers must email [email protected] with the subject line Refund Request followed by the order reference. The message should include full name, contact details, order number, date of transaction, and a clear statement of the reason. Supporting evidence such as the confirmation email should be attached. Requests received outside business hours will be acknowledged on the next working day.

Inspection, Approval, Rejection, and Notification

Upon receipt, journohubxa will inspect the request within 10 working days. The team reviews eligibility against this policy and UK consumer regulations. Approval results in a confirmation email detailing the refund amount and timeline. Rejection includes a written explanation and information on any appeal process. Customers may be asked for additional information during inspection.

Refund Method, Processing Time, and Receipt of Funds

Approved refunds are issued to the original payment method. Processing typically takes 5 to 10 working days from approval, though bank processing may extend this to 14 days. Customers will receive notification once the refund has been initiated. For bank transfers, funds appear in the customer's account within the stated timeframe depending on the receiving institution.

Special Rules for Digital Content, Subscriptions, and Promotional Offers

Digital media feeds and live content are treated as digital services. Access to these begins immediately upon confirmation, limiting cancellation rights where the customer has consented to early performance. Subscriptions renew automatically unless cancelled before the renewal date. Promotional discounts are applied at purchase and are non-transferable. Refunds on promotional pricing are calculated on the discounted amount paid.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments result in the order being placed on hold until resolved. Duplicate charges are investigated promptly and corrected with a refund issued where verified. Chargebacks are handled in accordance with card scheme rules and may lead to service suspension. Suspected fraud triggers immediate account review and may involve reporting to relevant UK authorities while withholding refunds until cleared.

Mandatory Consumer Rights in the United Kingdom

This policy does not exclude or limit any rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR. Customers retain the right to remedies for faulty services, including repeat performance or price reduction. Nothing in this policy affects statutory guarantees or the ability to seek redress through the courts or alternative dispute resolution schemes.

Contact Route, Policy Changes, and Final Provisions

For queries regarding this policy, contact [email protected] or use the form on the Contacts page. journohubxa may update this policy to reflect legal changes or service modifications, with the updated version posted on the website. Continued use of services after changes constitutes acceptance. The last updated date appears at the top of this document. All disputes are governed by the laws of England and Wales.